A
Art & Tourism Development Grou[
Offline
në MerrJep që nga 2020
Publikuar:
Shk 21 2020
12:08
Reservation Manager
Art and Tourism Development Group is looking for a:
Reservation Manager
Responsibilities:
• Having knowledge of entire reservation procedures according to company manual system;
• Maximize occupancy levels by reviewing and revising revenue strategies;
• Knowledge of the hotel property management systems;
• Making decisions regarding reservations, cancellations and refunds;
• Allocate daily tasks to reservation staff;
• Review reservation booked daily & arrival report daily;
• Responsible for preparation of occupancy forecast;
• Assist in the recruiting, managing, training and developing of the team;
• Handling guests’ complaints;
• Responsible for implementation of policies and procedures;
• Manage telephone, email enquiries and social media channels in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times;
• Understanding of travel agents commission schemes;
• Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis;
• Monitoring Telephone Manner and general performance of reservations staff daily;
• Ensure special handling of repeats guest and every VIP guest;
• Monitors and coordinates group reservations activity with the Sales Department;
• Reviews no-show and cancelled reservations and processes charges according to hotel’s policy;
• Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action;
• Responsible for work schedule;
Requirements (Key Skills)
• Minimum 3 years’ experience in resorts and hotels as Reservations Manager;
• MA in business administration or similar relevant field;
• Excellent organizational skills with a high level of accuracy;
• Excellent communication skills and ability to build effective long-term relationships;
• Excellent understanding of yield and diary management;
• Flexibility to respond to a range of different work situations;
• Strong computer skills with knowledge of Microsoft Office programs;
• Fluency in English language, other languages are considered a plus;
All interested applicants are kindly asked to send their application composed of:
Letter of motivation, references or contacts for recent job references, CV in English language ideally by email to: [email protected]
Reservation Manager
Responsibilities:
• Having knowledge of entire reservation procedures according to company manual system;
• Maximize occupancy levels by reviewing and revising revenue strategies;
• Knowledge of the hotel property management systems;
• Making decisions regarding reservations, cancellations and refunds;
• Allocate daily tasks to reservation staff;
• Review reservation booked daily & arrival report daily;
• Responsible for preparation of occupancy forecast;
• Assist in the recruiting, managing, training and developing of the team;
• Handling guests’ complaints;
• Responsible for implementation of policies and procedures;
• Manage telephone, email enquiries and social media channels in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times;
• Understanding of travel agents commission schemes;
• Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis;
• Monitoring Telephone Manner and general performance of reservations staff daily;
• Ensure special handling of repeats guest and every VIP guest;
• Monitors and coordinates group reservations activity with the Sales Department;
• Reviews no-show and cancelled reservations and processes charges according to hotel’s policy;
• Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action;
• Responsible for work schedule;
Requirements (Key Skills)
• Minimum 3 years’ experience in resorts and hotels as Reservations Manager;
• MA in business administration or similar relevant field;
• Excellent organizational skills with a high level of accuracy;
• Excellent communication skills and ability to build effective long-term relationships;
• Excellent understanding of yield and diary management;
• Flexibility to respond to a range of different work situations;
• Strong computer skills with knowledge of Microsoft Office programs;
• Fluency in English language, other languages are considered a plus;
All interested applicants are kindly asked to send their application composed of:
Letter of motivation, references or contacts for recent job references, CV in English language ideally by email to: [email protected]